Legal

Booking Terms and Conditions

Last updated: 2 November 2026

1. About these terms

These terms form the agreement between you and AJET Israel, registered in [COUNTRY], registration number [NUMBER], address [FULL REGISTERED ADDRESS], which we call "AJET Israel", "we", "us" or "our". They apply to every tour, package and travel service we arrange. Please read them carefully. By paying a deposit or confirming a booking you accept them on behalf of everyone in your party.

For a group or church booking, the person who signs the booking form (the group leader or administrator) confirms they are authorised to accept these terms for every traveller in the group, and is responsible for passing this information on to them.

2. How a booking is made

You share your plans with us, usually through our planning questionnaire or a conversation.
We prepare a personal, no obligation proposal. At this stage you have made no booking and no payment commitment.
When you are happy, you confirm your booking by returning a signed booking form and paying the deposit.
A booking does not hold or reserve a seat until your deposit has cleared in full and we have issued a formal written confirmation. Submitting an inquiry, registration form, or unverified payment does not hold room allotments or coach seating. That written confirmation marks the exact moment a binding contract begins.

Please check your confirmation and itinerary as soon as you receive them and tell us at once if anything looks wrong. We cannot be held responsible for a mistake you could have told us about.

3. Prices, deposits and payment

Deposit. A deposit of US $400 per traveler is required to confirm a booking, unless your proposal or package page specifies otherwise. The deposit forms part of your total price and is non-refundable, representing committed hotel, transport, and administrative reservations made on your behalf. The one exception is a tour booked online without a fixed departure date: if we cannot confirm dates that match your preferred dates, your deposit is returned in full.

Balance. The balance of your total price is due 60 days before departure. Guaranteed registration closes 60 days prior to departure. Bookings requested within 59 to 21 days are subject to hotel availability and require immediate full payment upon confirmation. Departures falling during biblical festival weeks (Sukkot and Passover) are subject to seasonal holiday hotel surcharges and feature unique cultural festival programs.

If you do not pay on time. If we do not receive the balance by the due date, we may treat your booking as cancelled by you and apply the cancellation charges in section 6.

Payment methods. We accept bank transfer, credit or debit card, and payment through our secure online portal. Any bank or card fees are your responsibility unless we tell you otherwise.

What the price includes. Your proposal and confirmation set out exactly what is included, such as accommodation, guiding, transport, listed meals and listed site entries. Anything not listed is not included. International flights are included only where your proposal says so.

What the price usually excludes. International flights unless quoted, travel insurance, visas and entry authorizations, tips and personal spending, optional extras, meals not listed, and anything of a personal nature.

Changes to the price. We quote your price in good faith. In rare cases, costs outside our control (for example large changes in exchange rates, transport costs, taxes or government fees) may force a change before departure. If a surcharge is ever needed we will explain it clearly, and if it raises your total price by more than 8 percent you may cancel and receive a refund of what you have paid, less any money already spent on your behalf that we cannot recover.

4. Changes you ask for

If you want to change your booking after it is confirmed, we will do our best to help. Some changes carry a cost from our suppliers, and we will tell you before we make them. If a traveler must cancel because of unforeseen circumstances, you may substitute a replacement traveler up to 21 days before departure, subject to hotel and supplier approval, for a standard administrative fee of US $100 plus any third-party supplier modification fees.

5. Changes or cancellation by us

We plan every journey with care, but occasionally we need to change arrangements. Most changes are small, and we will let you know. If we have to make a significant change to your confirmed trip, for example a major change to your dates or a large part of your itinerary, we will tell you as soon as we can and offer you the choice of accepting it, taking an alternative of similar standard where available, or cancelling and receiving a full refund of the money you have paid us.

We may cancel your trip in rare cases, for example if too few people have booked a group departure, or for reasons beyond our control (see section 9). If we cancel and it is not your fault and not a force majeure event, you may choose an alternative or a full refund. We will not be liable for any other costs you may have, such as flights or visas bought separately, which is one of the reasons travel insurance is essential.

6. If you cancel

You may cancel your booking at any time. Notice must be given in writing by email to contact@ajetisrael.com and takes effect on the business day we receive it, during normal Jerusalem operating hours. Because we commit money to hotels, guides and suppliers well ahead of your journey, cancellation charges apply, based on how many days before departure we receive your notice:

61 or more days before departure: Loss of deposit (US $300 or $400 per person, as stated for your package);
60 to 46 days before departure: 35 percent of the total tour price;
45 to 31 days before departure: 60 percent of the total tour price;
30 to 15 days before departure: 85 percent of the total tour price;
14 days or fewer before departure (including no-show): 100 percent of the total tour price (strictly non-refundable).

Ground transportation, permits and privately chartered boats are generally not recoverable within 30 days of departure. Where we successfully recover money from a supplier after you cancel, we will pass the saving back to you in good faith.

7. Travel insurance

Full travel insurance is a condition of travelling with us. It must cover at least medical care and repatriation, cancellation and curtailment, and your belongings, for every country on your itinerary. You are responsible for making sure your cover is suitable, and we may ask for proof of it. We strongly recommend taking out insurance as soon as you book, so that you are covered if you have to cancel.

8. Passports, visas, entry authorization and health

You are responsible for holding a valid passport and for arranging any visa, the Israeli ETA IL authorization, and any other entry permission you need for every country on your journey. Rules depend on your nationality, so please check them early and keep checking, as they can change. We are happy to give general guidance, but we cannot be responsible if you are refused boarding or entry because your documents are not in order.

You are also responsible for meeting any health and vaccination requirements for your journey, and for telling us before you book about any medical or mobility need that may affect your travel, so that we can advise honestly on what is possible.

9. Events beyond our control (force majeure)

Travel to the Holy Land carries realities that neither you nor we can control. We are not liable for any failure or change to your trip caused by events beyond our reasonable control. These include war, threat of war, civil unrest, terrorism, security operations, border or airspace closures, strikes, natural disasters, fire, flood, extreme weather, epidemics or pandemics, and the acts of governments or authorities, including travel advisories.

If such an event affects your trip before or during travel, we will act in good faith and do what we reasonably can to help, but the costs and consequences of a force majeure event are not something we can be held responsible for. This is another reason comprehensive travel insurance is essential.

10. The spiritual nature of your journey

We arrange access to holy sites and we help you plan worship moments such as baptism renewals, communion, private Masses and group prayer. Many of these sites and services are controlled by churches, religious authorities and other hosts, not by us. We will do everything we reasonably can to arrange what you have asked for, but we cannot guarantee access to a particular site at a particular time, or a particular service, where it depends on a third party, on opening times, on local rules, or on the security situation. Where a planned spiritual moment cannot go ahead, we will work with you to find a meaningful alternative.

11. Your conduct

We want every traveller to feel safe and respected. You agree to behave considerately towards other travellers, our team, our suppliers, local communities and holy places, and to follow the reasonable instructions of your guide, especially on matters of safety and respect at religious sites. If anyone's behaviour is causing or likely to cause danger, distress or serious disruption, we or our suppliers may end their participation in the trip, with no refund and no responsibility for any resulting costs.

12. Our responsibility to you

We will arrange your trip with reasonable skill and care. We are responsible for the parts of your trip we agreed to arrange, but we are not responsible for a failure that is your fault, the fault of a third party not connected with providing your trip, or caused by a force majeure event.

Where we are found liable, our liability to you is limited, so far as the law allows, to the price you paid us for the trip. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law. Many of our services are provided by independent suppliers under their own terms, and their terms may limit their liability to you under international conventions.

13. Complaints

If something is not right during your journey, please tell your guide or our local team straight away, so we have the chance to put it right there and then. If a problem cannot be resolved while you travel, please write to us within [28] days of coming home, at contact@ajetisrael.com, and we will look into it carefully.

14. Photography and marketing

Before you travel we ask every traveller to sign a photo and video consent agreement. By signing it, you agree that we may photograph and film during your trip, and that we may use those images and videos, including ones that show you, for promotional purposes such as our website, social media, brochures and presentations. If you do not consent, please notify us before the tour begins, and we will not photograph or film you for promotional use and will not use images that identify you. If you have not signed, or you prefer not to appear, tell us at any time and the same applies. You can also change your mind at any time by contacting us, and we will stop using your image in new material and remove it where we reasonably can.

15. Privacy

We handle your personal information in line with our Privacy Policy, which explains what we collect, why, and your rights.

16. Governing law

These terms, and any dispute arising from them or from your trip, are governed by the law of [GOVERNING LAW JURISDICTION], and you and we agree that the courts of [JURISDICTION] will deal with any dispute, unless the law where you live gives you the right to bring a claim locally.

17. Prayer and candle service

Our prayer and candle service is a free service of AJET. You are not charged for the prayer itself. When you order online, the amount you pay covers only the real costs: the travel of our team member to the holy place you choose, which is a flat US $40 for places in Jerusalem, and US $2 for each candle lit, up to five candles at online checkout. The price for places outside Jerusalem, and for other offerings such as a commemoration or a Mass, is confirmed with you before any payment.

Your prayer is carried once your payment is received. Payment is taken securely by card through our payment provider, Square, and we do not see or store your card number. The order code shown at checkout and in your confirmation identifies your order.

When your prayer has been carried we send you a photo, a short film and a printable keepsake by email. We make no promise about spiritual outcomes. If a site is closed or we cannot carry your prayer on the planned day, we will contact you to agree a new day.

Your prayer and contact details are used only to carry out this service, as set out in section 15, Privacy. Your prayer is read only by the team member who carries it and is never published or shared.

18. How to contact us

AJET Israel
Eli’Yashar St. 5, 9423605 Jerusalem, Israel
Email: contact@ajetisrael.com
Phone or WhatsApp: +972 54 921 2030
Website: www.ajetisrael.com