Legal

Privacy Policy

Last updated: [DATE]

1. Who we are

This website, www.ajetisrael.com, is operated by AJET Israel, a tour operator registered in [COUNTRY], registration number [NUMBER], with its main office at [FULL REGISTERED ADDRESS]. We also work through offices in the United States, Africa and Europe.

In this policy, "AJET Israel", "we", "us" and "our" mean that company. "You" means anyone who visits our website, contacts us, completes a form, or travels with us.

We are the controller of the personal information described here. That means we decide why and how it is used, and we are responsible for looking after it.

If you have any question about your privacy or this policy, you can reach us at:

• Email: [privacy@ajetisrael.com or alice@ajetisrael.com]
• Phone or WhatsApp: +972 54 921 2030
• Post: [FULL REGISTERED ADDRESS]

2. The information we collect

We only collect what we need to plan your journey, answer your questions, take a booking and look after you while you travel. Depending on how you deal with us, this can include:

Who you are and how to reach you. Your full name, title, email address, phone or WhatsApp number, postal address, the country you are travelling from, your preferred language, and your emergency or alternate contact.

Your travel party. How many people are travelling, who they are, and the number and ages of any children.

Your trip. Preferred dates and season, trip length, destinations, pace and style, hotel category, room configuration, budget range, flight preferences, and how you heard about us.

Your faith tradition and spiritual focus. Your denomination or church tradition, your language of worship, the spiritual purpose of your journey, and any specific worship moments you are hoping for, such as a baptism renewal, communion, a private Mass, or a group prayer. This tells us you hold a particular religious belief, which is treated as sensitive information. See section 3.

Health, mobility and dietary information. Any mobility or medical needs, and any dietary requirements such as vegetarian, vegan, gluten free, or fasting. Some of this is health information, which is also treated as sensitive. See section 3.

Travel documents and practical details. The passport nationalities in your group, whether you have applied for the Israeli ETA IL authorization, and whether you hold travel insurance. We generally do not need your full passport number or a copy of your passport to prepare a proposal, and we will ask for document details only when a specific booking, flight or entry requirement makes it necessary.

Booking and payment information. Your tour or package, your proposal reference, your deposit and balance, your chosen payment method, and the group leader declaration and signature on a group booking. Card payments are handled by our payment provider; we do not store your full card number on our own systems.

Information from your visit to the website. Pages you view, your approximate location, your device and browser, and similar technical details collected through cookies and similar technologies. Our Cookie Notice explains this and your choices.

We collect most of this directly from you, when you fill in our questionnaire or booking form, write to us, speak with us, or use our website. For a group booking, the group leader may give us information about other members of the group. If you are giving us information about other people, please make sure they are happy for you to do so and have seen this policy.

3. Sensitive information: religion and health

Two kinds of information we collect are treated with extra care under the law: your religious belief (which we learn from your denomination, worship tradition and the spiritual moments you request) and your health (which we learn from any mobility, medical or certain dietary needs).

We only use this information to plan and deliver your journey the way you want it: to match you with the right guide and worship arrangements, to arrange suitable sites and services, to make sure hotels, transport and meals fit your needs, and to keep you safe and comfortable.

Where the law requires a specific permission to handle this kind of information (for travellers in the European Union, the United Kingdom, and under Israeli law), we rely on your explicit consent. You give that consent when you choose to share these details with us so that we can arrange your trip. You can withdraw it at any time by contacting us, although please understand that without it we may not be able to arrange some parts of your journey.

If you do not wish to share health or religious details, you can leave those fields blank, but some tailored arrangements may then not be possible.

4. Children

Our services are bought by adults, usually a parent, family head or group leader, on behalf of everyone travelling. When a booking includes children, we collect only what we need to plan their travel safely, such as their age and any needs relevant to the trip. We do not knowingly collect information directly from children through our website. If you believe a child has given us information without the right permission, contact us and we will delete it.

5. How we use your information, and our legal reasons

We use your information to:

• reply to your enquiry and prepare a personal, no obligation proposal;
• plan, book and deliver your tour, including hotels, guides, transport, meals, flights where you ask, worship arrangements and site access;
• take payments and keep proper financial records;
• keep in touch with you before, during and after your journey, including for safety and emergencies;
• deal with complaints, claims and insurance matters;
• improve our website, services and the way we serve you;
• send you news, offers and inspiration where you have agreed to receive them; and
• meet our legal, tax and regulatory duties.

Under European and United Kingdom law we must have a legal reason for each use. Ours are:

• To perform our contract with you, or to take steps you ask for before a booking, such as preparing your proposal and arranging your trip.
• Your consent, for sensitive information (section 3) and for marketing messages. You can withdraw consent at any time.
• Our legitimate interests, in running and improving our business, keeping our services secure, and contacting past travellers, as long as your rights do not override those interests.
• Our legal obligations, such as keeping accounting records and meeting travel and consumer rules.

6. Who we share your information with

Travel only works when several trusted parties play their part. We share your information, limited to what each one needs, with:

• hotels, guides, drivers, ground operators, restaurants and site or worship hosts involved in your journey;
• airlines and flight consolidators, where you ask us to arrange flights;
• travel insurance providers, where you ask;
• our payment providers and banks, to process payments;
• for a group booking, the group leader or church administrator who organised the trip, and, where you ask, a cobranded registration page set up for your group;
• our professional advisers, such as accountants, auditors and lawyers;
• our offices and team in Israel, the United States, Africa and Europe; and
• government or legal authorities, where the law requires it, or to protect people's safety.

We do not sell your personal information to anyone. We do not share it for other companies' own marketing.

7. Sending information across borders

AJET Israel is based in Israel, and your journey is delivered in Israel and the other countries in your itinerary. Because our travellers and partners are spread across the world, your information will be transferred between countries, including to Israel.

For travellers in the European Union and the United Kingdom, this matters. Israel has been formally recognised by the European Commission as a country that provides an adequate level of data protection, which allows information to flow from Europe to Israel. Where we send information to a country that does not have such recognition, we put an approved safeguard in place, usually the Standard Contractual Clauses, and we take steps to keep your information protected to the same standard described here. You can ask us for a copy of the safeguard we use.

8. How long we keep your information

We keep your information only as long as we need it:

• enquiry and proposal details, for up to [24] months if you do not go on to book, so we can follow up and serve you better;
• booking, travel and payment records, for as long as you are our customer and then for the period our tax, accounting and legal duties require, usually [7] years;
• marketing contact details, until you ask us to stop or your consent otherwise ends.

When we no longer need information, we delete it or make it anonymous.

9. Your rights

Depending on where you live, you have rights over your information. Wherever you are, we will do our best to honour the rights below:

• Access. Ask for a copy of the information we hold about you.
• Correction. Ask us to fix information that is wrong or incomplete.
• Deletion. Ask us to delete your information, where we no longer need it.
• Restriction and objection. Ask us to pause or stop certain uses, including marketing.
• Portability. Ask for your information in a portable format.
• Withdraw consent. Where we rely on consent, withdraw it at any time.
• Complain. Raise a concern with your data protection authority (section 12).

If you are in California, you also have the right to know what personal information we collect and how we use and share it, to ask us to delete it, to correct it, and not to be treated differently for using these rights. We do not sell or share your personal information as those terms are defined under California law, and we honour the Global Privacy Control signal in your browser.

If you are in Israel, you have the right to inspect the information we hold about you and to ask us to correct or delete it, under the Protection of Privacy Law.

To use any of these rights, contact us using the details in section 1. We may need to confirm your identity first. Using your rights is free, and we will respond within the time the law allows.

10. How we protect your information

We use appropriate technical and organisational measures to keep your information safe, including secure connections on our website, access controls, and agreements with the partners who handle information for us. No method of transmission over the internet is completely secure, so we cannot promise absolute security, but we work hard to protect your information and to respond quickly if anything goes wrong.

11. Cookies

Our website uses cookies and similar technologies. Please read our Cookie Notice to understand what we use, why, and how to manage your choices.

If you accept Analytics cookies, we use Google Analytics, a service of Google LLC, to understand how the site is used. If you accept Marketing cookies, we use the Meta Pixel, a service of Meta Platforms, Inc., to measure and support our marketing on Facebook and Instagram. These providers receive technical information such as your IP address, the pages you view and a cookie identifier, and they handle it under their own privacy policies. Neither tool loads unless you agree, and you can change your choice at any time through the cookie settings link in the footer.

12. How to contact us or complain

If you have a question or a concern, please contact us first using the details in section 1. We would always like the chance to put things right.

You also have the right to complain to a data protection authority:

• In the European Union, the authority in the country where you live or work.
• In the United Kingdom, the Information Commissioner's Office at ico.org.uk.
• In Israel, the Privacy Protection Authority.

13. Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top and, where the change is important, we will tell you. Please check back now and then.